At Just Peachy Boutique, we always try to send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that you are unhappy with your product, or your product is faulty, or it is damaged in delivery or it is the wrong item, please contact us via email email@example.com to advise us of your problem. You must contact us within 2(two) days of receipt of your product, calculated from the day after the delivery note. In your email, please specify the issue in question (if items are damaged, please supply photos of damaged items as well as packaging) and whether you would like a refund, exchange or replacement. If you would like an exchange, please specify the exchange that you would like to make.
Please note: All returns, refunds, exchanges and / or replacements must be approved and authorized by us first. Once you contact us for a return authorization, we will process your claim and then advise you on whether you are eligible to return the product(s) and if so, whether you are entitled to a refund, replacement or exchange. The general rule of thumb for obtaining return authorization is as follows:
If your dissatisfaction is due to personal preference, and you have notified us within the requisite 2 days, we will gladly allow you to return your product (at expense to yourself) and either refund or exchange the item depending on the circumstances.
If your dissatisfaction is due to fault or damage of ours or the product, and you have notified us within the requisite 2 days or immediately thereafter once you become aware of the fault (but no longer than 2 days after receiving the product), we will collect the product at our expense and either replace, refund or repair the item, depending on the circumstance.
In the event of damage caused by delivery, the delivery company may require an inspection, so please retain all packing materials.
Please note: Once we receive the returned product, we will begin to process your return request. Each item returned will undergo a quality control check and once verified your refund and / or exchange will be processed. We reserve the right to refuse to refund or exchange any item returned in a condition where the item has been used, or damaged through misuse, or otherwise. We will not accept returns or exchange goods for any non-faulty items that have been worn, washed and/or with tags removed. Any items returned damaged or deemed in a non-salable condition will not be refunded or exchanged.
If returning a product to us, we urge you to make sure that your return is well packed (we strongly advise that you use the packaging the products arrived in) and insured for its full value and ask your post office for proof of postage (this is free of charge) as unfortunately we cannot be responsible for lost or damaged returns. Your return must be accompanied by the original packing slip (or a copy) or an order reference.
Refunds will not be considered if the fault in the delivery and / or product is a result of your own actions such as incorrect delivery information and / or product misuse and / or if you fail to contact us within 2 (two) after receiving the product.
If you are eligible for a refund, we will reimburse you for the price that has been paid for the product. The reimbursement shall be issued to the same credit or debit card it was purchased on, alternatively, we may offer a store credit or exchange, in each case less the relevant shipping charges.
Your right to return items to us and be refunded in accordance with these terms and conditions is in addition to any other statutory rights you may have. If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to issue a refund or replace an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email or over the telephone.
In the event of an exchange, items are subject to product availability and the customer will be responsible for the postage costs of returning items to be exchanged. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
Swim nappies & Training Pants
For hygiene reasons and acting in the best interests of all our customers - Nappies (all items under the the "Training pants" and "Swim Nappies" menu categories) are not returnable or exchangeable.
We view these items as underwear (or sanitary products).